xo999's Privacy Policy
Your personal information is our top priority — this policy describes in detail how xo999 collects, stores, and keeps your data secure.
1. Introduction & Scope
xo999 is a safe and reliable online casino and betting platform for players in Bangladesh. Protecting your privacy is one of our core responsibilities. This Privacy Policy ("Policy") describes what information we collect about you when you register an account, play games, make payment transactions, or use our support services on the xo999 platform, and how that information is used, stored, and kept secure.
This policy applies to the xo999 website, mobile version, and all services connected to it. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our services.
2. What Information We Collect
We collect various types of information to provide our services on the xo999 platform. This information is collected in two main ways — information you provide directly and information collected automatically while you use the platform.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Valid email address and mobile number
- National ID card or passport details (during identity verification)
- Payment method details: necessary information for bKash, Nagad, Rocket, or bank accounts
- Messages and complaints you send when contacting our support team
- Account preferences and personalized settings
2.2 Automatically Collected Information
- IP address and device type (phone, tablet, or computer)
- Browser type and version, and operating system
- Logs of your activity on the platform — game sessions, bet history, login times and locations
- Navigation data collected through cookies and session tokens
- Transaction history — deposit, withdrawal, and wagering records
3. Purpose of Use
xo999 uses your information only for the following legitimate purposes. Your personal information is never used for irrelevant or unauthorized purposes.
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and manage your xo999 account and to ensure secure login |
| Payment Processing | To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer |
| Customer Support | To resolve your questions and issues through 24/7 live chat and email |
| Security & Fraud Prevention | To detect suspicious activity, keep accounts secure, and prevent fraudulent transactions |
| Age & Identity Verification | To ensure that only those aged 21 or above can use the platform |
| Service Improvement | To improve platform functionality, game content, and user experience |
| Responsible Gaming | To identify problematic gaming behavior and provide necessary support |
4. Cookies & Tracking Technologies
xo999 uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored in your browser or on your device.
4.1 Cookies We Use
- Essential Cookies: Necessary to maintain login sessions and ensure the basic functionality of the platform
- Functional Cookies: To remember your preferred language, game settings, and other personalized experiences
- Analytics Cookies: To monitor which sections of the platform are used most and to help improve services
- Security Cookies: To detect fraudulent activity and keep accounts secure
4.2 Cookie Controls
You can control or disable cookies at any time by changing your browser settings. However, please note that disabling essential cookies may prevent some key features of xo999 from working properly.
5. Sharing Information with Third Parties
xo999 does not sell your personal information or disclose it to third parties for commercial purposes. However, in the following limited circumstances, certain information may be shared with trusted partners.
5.1 Service Providers
Selected third-party providers assisting with payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and fraud detection may access limited information. These providers operate under strict confidentiality agreements and may only use the information for specified purposes.
5.2 Legal Obligations
In response to valid legal requests from law enforcement agencies or regulatory authorities, we may be required to disclose necessary information in order to comply with applicable law.
5.3 Responsible Gaming Support
For your protection, if we believe a player is experiencing problematic gaming behavior, limited information may be shared with responsible gaming organizations where applicable.
6. Data Security Measures
xo999 applies technical and organizational security measures in line with the highest industry standards to keep your information secure. Our security practices are regularly reviewed and improved.
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption
- Payment Data Protection: Financial information is stored with the highest level of encryption, and full payment card numbers are never stored anywhere
- Access Controls: Only authorized staff can access your personal information, and they are bound by strict confidentiality agreements
- Two-Factor Authentication: Two-step verification is available to prevent unauthorized access to your account
- Regular Security Testing: Regular security audits and penetration testing are conducted to identify vulnerabilities
- Data Backups: Regular secure backups are maintained to protect against data loss
Even so, no method of data transmission over the internet is completely secure. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed. Keep your password confidential and notify us immediately if you notice any suspicious activity.
7. Data Retention Period
xo999 retains your personal information only for as long as necessary. The retention period is determined based on the type of information, the purpose of use, and applicable legal obligations.
7.1 Active Accounts
While your account is active, we retain your full profile information, transaction history, and gaming activity records. This information is used to provide you with better service and to resolve disputes when necessary.
7.2 After Account Closure
Even after an account is closed or becomes inactive, certain information may be retained for the legally required period to meet legal obligations, prevent fraud, and resolve disputes.
7.3 Data Deletion
Once the retention period ends or there is no longer a legal basis for holding the information, xo999 securely deletes or anonymizes your personal information.
8. Your Rights
As a registered user of xo999, you have several important rights regarding your own information. We respect these rights and aim to respond to your requests within a reasonable time.
- Access: You may request a copy of your personal information held by us at any time
- Correction: If your information is inaccurate or incomplete, you may request that it be corrected
- Deletion Request: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations
- Restriction of Processing: In certain circumstances you have the right to request that processing of your information be limited
- Portability: You may request a structured copy of your account data in a common format
- Objection: Where applicable, you may object to the use of your information for specific purposes
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time after verifying your identity.
9. Special Protection for Payment Information
xo999 supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer. We understand that financial information is highly sensitive, so we maintain additional layers of protection for this data.
- xo999 never collects or stores your mobile banking PIN or bank account password
- During payment transactions, only the necessary information (such as a number or account ID) is used for verification
- All financial transactions are completed through encrypted channels
- Suspicious payment activity is monitored automatically and the account holder is notified when necessary
- A minimum deposit of ৳200 and a minimum withdrawal of ৳500 apply, and all transactions are logged
10. Protection of Minors
xo999 strictly prohibits use of the platform by anyone under the age of 21. This service is intended only for those aged 21 or above.
We verify age at the time of account registration. If we find that a user is under 21, their account will be closed immediately and all related information will be deleted. Information about minors is never knowingly collected or stored.
If you believe a minor is using our platform, please notify our support team immediately.
11. Changes to the Policy
xo999 may update this privacy policy from time to time. Changes may be made due to service improvements, new legal obligations, or business requirements. For significant changes, we will notify you in the following ways.
- A notification will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The "Last updated" date on this page will be changed
By continuing to use the platform after the updated policy is published, you are considered to have agreed to the new policy. If you do not agree to the new policy, stop using the service and contact us to close your account.
12. Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team. We provide support in both Bengali and English.