xo999 Terms & Conditions

1. General Information & Applicability

These terms and conditions ("Terms") apply to the xo999 platform and all services under it. xo999 is an online casino and betting platform that provides entertainment gaming services for players in Bangladesh.

When you register on xo999, log in, or use any service on the site, you automatically agree to these Terms. These Terms form a binding legal agreement between you and xo999.

These Terms are written in English. In the event of any linguistic ambiguity, the interpretation of xo999 authorities will be considered final. If you have difficulty reading or understanding these Terms, please contact our support team.

2. Eligibility & Account Registration

2.1 Age Requirement & Eligibility

To open an account on xo999 and use any gaming or betting services, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must be a mentally competent adult.
• You are operating the account in your own name and for your own benefit.
• You are not subject to any legal restriction that prohibits you from gaming or betting.

2.2 Account Registration

Each individual may open only one account. Opening multiple accounts under the same person's name or from the same device / IP address is strictly prohibited, and if duplicate accounts are found, both will be closed.

You must provide accurate and complete information at the time of registration. Registering with incorrect or false information may result in account cancellation.

2.3 Account Verification

xo999 may request verification of your identity and age at any time. You may be asked to submit a government-approved identity document (such as a national ID card or passport). Withdrawal services may be restricted until verification is complete.

3. Deposits & Withdrawals

3.1 Payment Methods

The following payment methods are currently accepted on xo999:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Via major banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

3.2 Deposit Limits

The minimum deposit amount for all methods is ৳200. The maximum deposit limit may vary depending on account level and verification status.

3.3 Withdrawal Limits & Timeframes

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes.

3.4 Withdrawal Terms

Before requesting a withdrawal, please ensure that:

• Your account is fully verified.
• The wagering requirements of all active bonuses have been met.
• It is recommended that the deposit method and withdrawal method be the same (where applicable).

xo999 reserves the right to place any withdrawal on hold if a transaction appears suspicious or fraudulent.

4. Bonuses & Promotions

4.1 Welcome Bonus

New players receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000. Depositing ৳12,000 or more qualifies for the maximum ৳5,000 bonus, giving a total balance of ৳17,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount. For example, if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before you can withdraw the bonus winnings.

4.3 General Bonus Usage Rules

• The bonus must be used within a specified period.
• The bonus amount cannot be withdrawn directly — withdrawal is only possible after wagering requirements are met.
• Each promotion may have separate terms, which are stated alongside the offer.
• Attempting to claim the same bonus from multiple accounts may result in all accounts being cancelled.
• xo999 reserves the right to modify or cancel any bonus offer.

5. Betting & Gaming Rules

5.1 General Betting Rules

The following rules must be followed when betting on xo999:

• Once a bet is confirmed, it cannot be cancelled or changed.
• If an unusually large win occurs due to a technical error, xo999 reserves the right to review and void that amount.
• The rules for betting markets are detailed on the relevant game or event page.

5.2 Sports Betting

Betting markets are available for cricket (BPL, T20 World Cup, IPL), football, kabaddi, and other sports. For sports betting, the announcement of the official sports governing body will be considered final in determining results.

5.3 Casino Games

xo999 offers games from leading providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. All games are operated using a fair and verifiable Random Number Generator (RNG) technology.

6. Prohibited Activities

The following activities are strictly prohibited on the xo999 platform:

• Money Laundering: Using the platform to conceal the source of illegal funds.
• Fraud: Using false information, stolen payment methods, or another person's account.
• Collusion: Conspiring with other players to gain an unfair advantage.
• Software Assistance: Using bots, automated software, or hacking tools.
• Bonus Abuse: Claiming or manipulating bonuses without meeting the terms.
• Match Fixing: Attempting to influence the outcome of any sporting event.
• Betting on Behalf of Third Parties: Placing bets on behalf of others or using their funds.

If any of the above activities are detected, xo999 will close the account immediately and reserves the right to notify the relevant authorities.

7. Account Suspension & Closure

7.1 Account Closure by xo999

xo999 may temporarily suspend or permanently close an account under the following circumstances:

• Violation of any clause of these Terms.
• Failure to provide documents required for verification.
• Suspicious or unusual transaction activity.
• Security threats or account compromise.
• Compliance with a legal order or regulatory directive.

7.2 Voluntary Account Closure

If you wish to voluntarily close your xo999 account, please contact our support team. It is recommended that you withdraw any remaining balance before closing the account.

7.3 Self-Exclusion

As part of responsible gaming, you may choose Self-Exclusion for a set period of time. Visit our Responsible Gaming page for more details.

8. Privacy & Security

xo999 uses SSL encryption and advanced security technology to keep your personal information safe. Please read our Privacy Policy for full details on how your information is collected, stored, and used.

To protect the security of your account:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Always log out after using your account.
• Avoid logging in from unfamiliar devices.
• If you notice any suspicious activity, notify support immediately.

The responsibility for keeping an account secure rests primarily with the user. xo999 is not liable for any loss resulting from third-party access.

9. Limitation of Liability

xo999 provides an entertainment platform. xo999 bears no liability for the following:

• Losses caused by internet disconnection or technical failure.
• Loss of account access due to the user's own negligence.
• Technical issues with third-party payment providers.
• Expected earnings from gaming not being realized — game outcomes are entirely random.
• Any matter beyond xo999's control.

10. Changes to Terms

xo999 reserves the right to partially or fully modify these Terms at any time. Reasonable advance notice will be given before changes take effect.

Continued use of the platform after any changes will be considered as your acceptance of the new terms. We recommend visiting this page regularly.

If you disagree with any changes, please contact support to close your account and withdraw your remaining balance.

11. Responsible Gaming

xo999 is deeply committed to responsible gaming. Enjoy online gaming for entertainment — do not use it as a source of income.

If you notice signs of problem gaming, please visit our Responsible Gaming page and consider the self-exclusion option.

12. Contact & Dispute Resolution

12.1 How to Get Support

For any questions regarding these terms or your account, please contact us:

• 24/7 Live Chat: Reach us directly via live chat from any page on the site.
• Email: [email protected] — Support available in Bengali and English.

12.2 Dispute Resolution

For any dispute or complaint, please contact our support team directly first. We will try to resolve the issue promptly and fairly. If the matter cannot be resolved through support, available options will be discussed.